How to Get Back Your COC Account (2025 Guide)

Clash of Clans (COC) is a highly addictive strategy game, but losing access to your account can be a nightmare for any player. Whether it’s due to accidental deletion, switching devices, or forgetting your credentials, the good news is that Supercell has a robust system in place to help you recover your account.

In this guide, we’ll walk you through step-by-step instructions to regain access to your COC account, whether it’s linked to Supercell ID, Google Play, or Game Center.

1. Why Do COC Accounts Get Lost?

Here are some common reasons why players lose access to their COC accounts:

• Device Switch: Forgetting to transfer account details when upgrading or changing devices.
• Supercell ID Not Linked: Playing without securing the account to a Supercell ID.
• Forgotten Credentials: Misplacing email addresses or passwords.
• Accidental Deletion: Clearing app data or uninstalling the game without backup.

2. Recovering Your COC Account Using Supercell ID

Supercell ID is the easiest and most secure way to recover your account. If you linked your account to a Supercell ID, follow these steps:

Steps to Recover:

1. Open Clash of Clans on your device.
2. Tap the Settings (gear icon) in the bottom-right corner.
3. Select Log In with Supercell ID.
4. Enter the email address associated with your Supercell ID.
5. Check your email inbox for a verification code.
6. Enter the code into the game, and your account will load automatically.

Tip: Use the Remember Me feature to avoid entering your details repeatedly.

Forgot Your Supercell ID Email or Password?

• Tap Forgot Email/Password on the login screen.
• Contact Supercell Support with as many account details as possible, such as your player tag, town hall level, and clan name.
• Visit the Supercell Help Center for additional assistance.

3. Recovering Your Account Without Supercell ID

If you haven’t linked your account to Supercell ID, recovery is still possible through Google Play (Android) or Game Center (iOS).

For Android Users (Google Play Games):

1. Ensure you are signed in to the correct Google account on your device.
2. Open Clash of Clans and complete the tutorial.
3. Go to Settings > Google Play Sign-In.
4. Select the correct Google account linked to your lost village.
5. Your account should load automatically.

For iOS Users (Game Center):

1. Log in to the Game Center account associated with your COC account.
2. Open Clash of Clans and complete the tutorial.
3. The game will prompt you to load your saved village.

Note: If you don’t see your village, verify you’re using the correct Google or Game Center account.

4. Using Supercell Support for Recovery

If you cannot recover your account through Supercell ID, Google Play, or Game Center, contacting Supercell Support is your best option.

Steps to Contact Supercell Support:

1. Open Clash of Clans and go to Settings.
2. Tap Help and Support at the bottom of the menu.
3. Select Lost Account from the list of topics.
4. Follow the prompts to contact support and provide the following details:
   • Your in-game name and player tag.
   • The name of your clan.
   • The town hall level of your village.
   • Approximate account creation date.
5. Supercell will verify your details and help restore your account.

Important: Always be honest in your responses, as providing false information may lead to permanent account loss.

5. Preventing Future Account Loss

Once you recover your COC account, take steps to ensure you never lose access again:

Link Your Account to Supercell ID:

• Go to Settings and tap Supercell ID.
• Follow the prompts to link your account to an email address.

Regularly Back Up Your Progress:

• On Android, enable Google Play Games.
• On iOS, ensure Game Center is active.

Keep Your Account Details Safe:

• Maintain a record of your Supercell ID email, player tag, and any other relevant details in a secure location.

6. Common Questions About COC Account Recovery

Q1: Can I recover an account if I don’t remember the player tag?

Yes, but you’ll need to provide other details, such as your clan name, town hall level, and approximate account creation date.

Q2: What if I used a guest account and lost it?

Guest accounts are not backed up, making recovery nearly impossible. Always link your account to Supercell ID.

Q3: How long does it take for Supercell Support to recover an account?

The recovery process can take anywhere from a few hours to several days, depending on how quickly you provide the required information.

Q4: Can I recover a banned account?

If your account is banned, it cannot be recovered unless the ban is temporary. Check your ban details through Supercell Support.

Conclusion

Losing access to your Clash of Clans account can feel like a setback, but with Supercell’s recovery options, you can regain control quickly. Whether you use Supercell ID, Google Play, or Game Center, the key is to act promptly and provide accurate information.

For more help, visit the Supercell Help Center or the Clash of Clans Official Blog for the latest updates and tips.

Secure your account today to keep clashing without interruptions!